Oct 25

Clarity….Claims and Innocent Wordplay.

Friday, October 25th, 2013 | posted by: Chip

Had an interesting conversation with a customer about locally owned companies, years in business and business names.  This customer said a competitor of ours has been in business for almost 40 years and that really impressed him as it did me.  He remarked that my company has only been in business not quite 20 years […]


Apr 25

Here is My User Manual

Thursday, April 25th, 2013 | posted by: Matt Hill

An interview with Ivar Kroghurd, lead strategist at QuestBack, a firm specializing in feedback management, was recently published in the New York Times. He defines part of his role at QuestBack to be “chief ironing officer”. Smooth out the wrinkles, which are the things people get hung up on, and he believes you can get […]


Apr 10

This is How It Should Work – A Networking Story

Wednesday, April 10th, 2013 | posted by: Matt Hill

This is How it Should work.. A very short while back we received a call from a new relationship gained from a networking event. Because of this new relationship we had an opportunity.  It would involve removal of an existing glass block wall in a shower stall so that repairs could be made and the […]


Feb 6

Same Words But Different Understandings

Wednesday, February 6th, 2013 | posted by: Chip

A recent customer was confused about what we had told her when she called about a broken piece of glass.  It seems she had a broken piece of glass in one of the windows at her home.  She asked if we “repaired” broken glass.  We told her that glass cannot be repaired once fully broken […]


Dec 19

Do You Cut Glass?

Wednesday, December 19th, 2012 | posted by: Chip

I have heard more than one customer recently ask if we cut glass to size. The answer is “yes”!  We cut glass every day.  The next question to follow is, ” how long does it take for me to get a piece cut and can can I get it today”?  In most cases, we have […]


Oct 12

Dangerous Shower Door Glass

Friday, October 12th, 2012 | posted by: Chip

A customer brought this shower door in this week for glass replacement. Her son slipped and fell against the door and broke the glass.  Look closely at the sharp edges and dangerous shards of glass. Luckily no serious injury occurred. The previous installer of the glass did not use safety glass.  We will.


Sep 18

A Little Laughter from Sika Corporation

Tuesday, September 18th, 2012 | posted by: Chip

A Little Laughter, If You Please!   Scientists at NASA built a gun specifically to launch dead chickens at the windshields of airplanes, military jets and the space shuttle, all traveling at maximum velocity. The idea is to simulate the frequent incidents of collisions with airborne fowl to test the strength of the windshields. British […]


Jun 18

Is buying from a locally owned business important?

Monday, June 18th, 2012 | posted by: Chip

On two recent occasions on social media sites I polled readers to find out if  purchasing from a locally owned business was important.  Of the 15 responses received 13 said they would buy local if convenient, 1 said price was the consideration and 1 said it was not important at all.  Admittedly this is a […]


Jun 18

Bye-Gone Era When Retailing Was King

Monday, June 18th, 2012 | posted by: Chip

Take a look at this classic retail glass shop! https://www.facebook.com/photo.php?fbid=481805561835055&set=a.384792181536394.112994.116363061712642&type=1


Mar 23

Clear as Glass

Friday, March 23rd, 2012 | posted by: Chip

Just this week I was asked about the future use of glass in construction of office buildings, hospitals, public schools and universities, and in the home.  The very nature of the question indicated to me that the questioner had some doubts. My response is that glass will continue to be used in construction in the […]